Traditional PBX vs. VOIP-PBX:
Comparing a traditional PBX system with a Voice Over Internet Protocol (VOIP) PBX solution PBX would be a lot like comparing a horse-and-buggy to a Ferrari. Traditional PBX systems do what they do well, but unfortunately that is all that they do. In contrast, a VOIP-PBX solution is a very versatile and scaleable tool that can fulfill a wide range of needs:
- Call-Forward (busy, no answer, unconditional)
- Caller ID
- Call Transfer (Blind and Announced)
- Three-Way Calling
- Visual Call Waiting
- Do Not Disturb
- Music on Hold, Music on Transfer
- Call Park
- Call Pickup
- Direct Inward Dialing (DID)
- Multiple call appearance
- Speed Dial
- Group Call Pickup
Standard IP-PBX features:
- Automated Attendant with Multiple Menu Levels, Time-Of-Day Changes, and Staff Directory
- Multiple Passwords with Detailed Accounting
- Dial-By-Name Office Directory
- Phrase Editor
- Voice Mail with Message Waiting Indicator
- Find-Me/Follow-Me
- Multiple Extension Ring
- Remote Extensions (off-site)
- Flexible Dial Plans
- Conference Rooms with up to (50) participants
- Automatic Call Distribution/Agent Call Queuing
Advanced IP-PBX functions:
Interactive Voice Response and Computer/Telephony Integration functions such as Database Query/Update through touch-tone phones (data collection, time clock, and polling by telephone).